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Cromwell and Confirmit Shortlisted for 2020 VoC Award

October 29, 2020

Partners recognized for transformational and sustainable CX initiative

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Cromwell and Confirmit Shortlisted for 2020 VoC Award

October 29, 2020

Partners recognized for transformational and sustainable CX initiative

London, UK, New York, NY and Oslo, Norway: 29 October 2020 - The 2020 Engage Awards has named Cromwell, a leading UK and international supplier of high-quality industrial tools, and Confirmit as finalists in the Best Use of Voice of the Customer (VoC) category in the 2020 Engage Awards. The annual Engage Awards celebrate excellence in both Customer and Employee Engagement highlighting best practice from organizations and individuals across 19 categories spanning every aspect of engagement.

Cromwell and Confirmit’s joint nomination in the Best Use of VoC category centered on their combined efforts to transform Cromwell from a traditionally assumption-led business to an insight driven, customer first organization. As finalists Cromwell has been recognized for its investment in Confirmit in 2019 as a key enabler in bringing the Voice of the Customer to the organization, driving culture change which has resulted in meaningful actions and the delivery of world class customer experiences. Confirmit’s ability to present Cromwell with real-time customer feedback that is accessible, clear, actionable, traceable and transparent has also been acknowledged.

“Our VoC program has proven transformational – not just in terms of bringing us closer to customers and responding to feedback in a targeted, actionable way. It’s also completely changed the way we think,” said Louise Durnin, Customer Experience and Marketing Director at Cromwell. “We’re all really proud of what we’ve achieved through Confirmit in such a short time and are determined to maintain this momentum by continuing to involve customers when we consider new ways of working to help us achieve our goal of being the easiest company to do business with.”

“We’re delighted that our partnership with Cromwell has been recognized by the 2020 Engage Awards,” said Kyle Ferguson, CEO at Confirmit. “Successful VoC programs provide critical input into decisions that fuel great customer experiences. Connecting customer activity to job roles helps employees to bring customer feedback to life so that they can put the customer first. We look forward to continuing to support Cromwell in achieving this goal.”

The winners of 2020 Engage Awards will be revealed at a virtual Ceremony on 3 December 2020. To find out more about the Engage Awards, visit https://engageawards.co.uk/

Louise Durnin has also been recognized in the Top 25 shortlist for the MyCustomer.com 2020 ‘CX Leader of the Year’ Award which will be announced on 5 November 2020. Find out more here: https://www.cxleaderoftheyear.com/


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IMI Hydronic Engineering Selects Confirmit to Boost Customer-Centricity

October 27, 2020

Leading HVAC provider launches touchpoint-based CX program to drive growth

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IMI Hydronic Engineering Selects Confirmit to Boost Customer-Centricity

October 27, 2020

Leading HVAC provider launches touchpoint-based CX program to drive growth

New York, NY, Oslo, Norway and London, UK October 27th, 2020: IMI Hydronic Engineering, the industry-leading provider of innovative and reliable HVAC solutions, has selected Confirmit Horizons as the platform to support its new customer experience (CX) program.

IMI Hydronic Engineering is working with Confirmit to build a series of surveys that will deliver a clear picture of the customer experience across key touchpoints throughout the customer journey. Surveys will be automatically triggered through an integration with the company’s CRM system.

Peter Agneborn, Director of Sales, IMI Hydronic Engineering explains “We already have a good view of our long-term customer relationships, but it’s vital that we understand how we are winning business, and which touchpoints are critical to our success. By capturing feedback from customers and prospects at key stages – such as after receiving a quote or post-installation – we can ensure that we improve our approach to offer a better experience to our clients so we can win and retain more clients.”

IMI Hydronic Engineering is already up and running with the solution, which is operating across 3 key countries. The program supports survey creation and deployment, tailored reporting to dozens of IMI team members, and alerting to enable the team to take immediate action based on feedback.

Peter Agneborn said “It was very clear that Confirmit was the right partner for us. Not only could they support us in integrating with our existing CRM system, but they were also able to support us to get started. This is an important initiative for us as we strive towards our vision of delivering great customer service, so being able to work with an agile, supportive and expert team at Confirmit has been fantastic.”

Tim Hannington, Chief Revenue Officer at Confirmit added “We’re delighted to be working with the team at IMI Hydronic Engineering. Their commitment to continuous improvement to exceed customer expectations is clear evidence of how they place their clients at the centre of their operational drive to succeed. We’re proud to partner with them, and look forward to supporting their growth and success out into the future.”


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Confirmit Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

October 22, 2020

Confirmit receives best-in-class award for helping CX professionals to uncover powerful insights to stay one step ahead

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Confirmit Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

October 22, 2020

Confirmit receives best-in-class award for helping CX professionals to uncover powerful insights to stay one step ahead

New York, NY, Oslo, Norway and London, UK, October 22nd, 2020 Confirmit has announced today that TMC, a global, integrated media company, has named Confirmit Horizons as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2020 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

“Confirmit was built by insight pros for insight pros – and we’re thrilled to be recognized for our continued commitment to supporting our customers by helping them to use insight to tell stories that drive change,” said Kyle Ferguson, CEO at Confirmit. “We will continue our focus on working with our customers as an extension of their team and helping them leverage our solutions to break down barriers and drive insights that fuel action and business success.”

Confirmit’s solutions provide insight professionals with a one-stop, feature-rich solution to gain maximum value and insight from feedback and research projects. With Confirmit Horizons, the complex is made simple – users can uncover the most powerful visual insights to fuel business decisions for better outcomes.

“Congratulations to Confirmit for receiving a 2020 Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC. “Confirmit has been selected for setting the standard in delivering world-class customer experiences across all channels. We’re pleased to recognize this achievement and know we will continue to see great innovation from Confirmit in 2021 and beyond.”


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Confirmit Announces Third Annual 2020 AIR Award Winners

October 06, 2020

Market Research businesses celebrated for innovative approaches for enhancing business performance

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Confirmit Announces Third Annual 2020 AIR Award Winners

October 06, 2020

Market Research businesses celebrated for innovative approaches for enhancing business performance

New York, NY, Oslo, Norway, and London, UK —October 6th, 2020— Confirmit today announced the winners of the 2020 AIR (Achievement in Insight and Research) Awards. The annual AIR Awards recognize Confirmit customers committed to innovation and the advancement of the Market Research industry. As industry leaders, the AIR award winners creatively unlock powerful people, market, and brand insights to fuel action.

In an increasingly competitive environment, the 2020 AIR Awards had more submissions than ever before, with an increase in submissions by 60 percent and applicants ranging across five continents. Following the recent merger of Confirmit with Dapresy, the leading data visualization reporting firm, the award program expanded to include submissions from clients from the expanded company.

“Our recent merger with Dapresy opened up new avenues for collaboration and this year’s AIR Awards recognize clients who have taken advantage of those newfound possibilities,” said Kyle Ferguson, CEO at Confirmit. “We are proud to acknowledge the people and businesses who have excelled despite the unprecedented challenges this year has brought. Congratulations to all our winners and thank you for driving the Market Research industry forward though your innovation and resilience.”

The AIR Awards program is broken into three categories:

  • AIR Agency: Rewards agencies who are providing exceptional guidance and value to clients, who are driving the future of the MR market by designing and implementing new approaches, or who are breaking new ground in the merging of Market Research, insight and Voice of the Customer.
  • AIR Project and Innovation: Recognizes individual projects undertaken for an end client that demonstrated exceptional application of methodology, true innovation or that yielded results that have had a significant impact on the client.
  • AIR Professionals: Identifies MR professionals at any stage in their career who are having an impact not only on their business but on the industry as a whole, either by driving new thinking, taking new approaches, or harnessing new technologies.
  • Business Transformation: This specially created award commends a client who has shown outstanding innovation and agility in adapting to the challenges presented by the coronavirus.

 

The winners are:

  • AIR Agency:
    • Judges’ Choice: CSBA, In-house Research, Kids Industries, Walnut Unlimited
    • Standard Winners: Abt Associates, Accelerator, ACUPOLL, Core Research, Course5 Intelligence, E2E Research Services, Eden Stanley, Fine Research, Greenwald Research, Holden Data, Ipsos, Lewers Research, MD Analytics, Meridian West, Nielsen China, Owl Solutions, Yonder Data Solutions (formerly Populus Data Solutions), SMARI, SNWare, Sprout Strategy
  • AIR Project & Innovation:
    • Judges’ Choice: CRIS by Delvinia, Fifth Dimension Consulting, Fine Research
    • Standard Winners: B2B International, E2E Research Services, Enhance Research, Giraffe Insights, Ipsos, MDRG, Inc., Userneeds, Walnut Unlimited
  • AIR Professionals:
    • Judges’ Choice: Elisa Adams -Sprout Strategy
    • Standard Winners: Alexandra Kuzmina – Accelerator, Leslie Salgado - Culturati Research, John Xu - Holden Data, Brian Li - Nielsen China
  • Business Transformation Award:
    • Special Recognition: ACUPOLL

 

With an eye towards excellence, this year’s judges brought a wealth of industry knowledge and experience to the panel. They included, Fiona Blades, president and CEO, Mesh Experience; Shannon Danzy, principal, danzy consults, Simon Chadwick, managing partner, Cambiar Consulting, and Natalie Samuel, co-founder and director of CORe.

“It was a real privilege to be part of the AIR Awards judging panel” said Fiona Blades. “There were some really strong entries that showed innovation, authenticity, and a sense of truly insight-driven cultures. It’s clear that all the entrants are committed to delivering research and guidance that ensures their clients can make the best decisions for their businesses. Well done to all the winners!”

Simon Chadwick added: “Congratulations to all the AIR Awards winners. Being part of the judging panel was extremely illuminating and it was a privilege to learn about some of the innovative, intelligent approaches that MR professionals are using to respond to their clients’ challenges”.

For more information about the 2020 Confirmit AIR Awards, visit https://www.confirmit.com/Company/Awards/AIR-Awards/


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The Institute for Jewish Policy Research selects Confirmit to build unique new panel

September 17, 2020

New panel will uncover insights into Jewish life in the UK

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The Institute for Jewish Policy Research selects Confirmit to build unique new panel

September 17, 2020

New panel will uncover insights into Jewish life in the UK

London, UK and Oslo, Norway September 17th, 2020: Confirmit has announced that JPR, the Institute for Jewish Policy Research, has selected Confirmit as its partner to create a new UK-wide panel. The panel will capture the experiences and opinions of people from all denominations of Judaism and from those who are not affiliated. It will be the first of its kind at this scale in the world.

JPR is the leading research institute in Europe specializing in analyzing the state and position of the contemporary Jewish communities in the UK and across the continent.

Dr Jonathan Boyd, Executive Director of JPR, explained: “Capturing the views of European Jewish populations is a challenge, because, like many other ethnic and religious minorities, they are small, geographically concentrated in particular areas and difficult to both define and reach. Building a panel is a way to overcome some of these difficulties; our aim is to create and manage a highly engaged panel of at least 5000 people across the UK to help provide insight that will reveal the attitudes of a wide range of Jewish people and will help Jewish organizations plan more efficiently and effectively for the future.”

The non-profit organization will use the Confirmit Horizons platform to create and deploy surveys, set up and manage the new panel, and analyze the views they gather to deliver insights that will help drive decision-making.

“The thing that really struck us about working with Confirmit was the people” added Dr Boyd. “In the process of seeking out the right solution for us, it became clear that not only was Confirmit Horizons the best software for us to use but that Confirmit would be more to us than just a vendor. We are looking forward to working with the Confirmit team, and to using the insights we gather to better understand the experiences of Jewish people in modern Britain”.

Tim Hannington, Chief Revenue Officer at Confirmit added: “We’re delighted to be supporting JPR in their vital research into Jewish communities. Now, more than ever, it is important for all communities to have their voices heard, and we look forward to working closely with the JPR team as they work to build this unique panel of views and experiences.”


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Confirmit Names New COO and Head of Legal

August 18, 2020

Further expansion of leadership team

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Confirmit Names New COO and Head of Legal

August 18, 2020

Further expansion of leadership team

New York, NY, Oslo, Norway and London, UK – August 18, 2020Confirmit has today announced the appointment of a new Chief Operating Officer and Head of Legal to its leadership team. Giles Whiting joins as COO, bringing his expertise in building high-performing teams, executing growth strategies, and product development. Rebecca Wright joins the team as Head of Legal, to oversee and deliver efficient legal strategies and compliance programs across an international landscape.

Whiting said: “I’m excited to join the team at what feels like the start of a new era for Confirmit. Confirmit is well positioned to see both business and customer success across its core markets of Market Research, Customer Experience, and Employee Engagement. Its deep roots in these markets plus new product developments and merger with Dapresy create a differentiated and powerful solution for our clients. I look forward to working with the team to continue innovating and delivering world-class services in 2020 and beyond.”

Whiting will oversee the strategy for operational execution, helping to position Confirmit as the partner of choice for businesses who need to use insight to drive fact-based decision making.

In her role as Head of Legal, Wright will assume responsibility for the global legal function, bringing her expertise in legal services, legal risk and operations management, compliance, privacy and intellectual property management to support the company’s commercial efforts and strategy.

Wright commented: “I’m delighted to be joining the Confirmit team. It is critical that as a business, we work as a trusted and effective partner with our clients, and I am determined to ensure that we are able to do so as the company continues to innovate and evolve in a changing environment”.

Prior to Confirmit, Whiting led SoftBank Group’s Operating Team where he oversaw their portfolio of strategic and global assets. Whiting has also held executive roles at Medallia, Percepta, TTEC, and McKinsey & Company.

Before joining Confirmit, Wright most recently served as Chief Legal Officer and Company Secretary at Brady PLC, an energy and commodity trading software company, where she established the in-house global legal function, embedding legal into the heart of the business. Prior to this, Wright was Legal Counsel at Rosetta Stone.

“We’re thrilled to welcome Giles and Rebecca onto our team as we embark on this new chapter for Confirmit,” said Kyle Ferguson, CEO at Confirmit. “We’re excited about the level of expertise and energy they bring to the table to help continue to grow our business.”


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